If you disagree with the terms of this policy, please refrain from providing us with your personal information.

YOUR PERSONAL INFORMATION AND PRIVACY

Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it. However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold us responsible for any breach of security, unless we have violated a law, acted with gross negligence, or deliberately defaulted on our duties to you. We reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and our complaint handling procedure is outlined in this policy.

DEFINITIONS

• Information and Records: This policy covers electronic or physical records but excludes publicly available information and employee records under the Privacy Act.
• Personal Information: Information that identifies you or can reasonably be used to ascertain your identity.
• Sensitive Information: Includes biometric, criminal, genetic, health, political, philosophical, and membership-related data.

GENERAL INTERPRETATION

• The use of the term “may” throughout this document indicates possibility, not obligation, and should not be interpreted as a guarantee of action.

WHAT TYPES OF PERSONAL INFORMATION DOES YOUR PLACE CHILDCARE COLLECT AND HOLD?

Depending on your interaction with us, we may collect:

• Your name, gender, and date of birth
• Email address
• Occupation and job title
• Business information
• Technology used to access our services
• Residential or mailing address
• Phone numbers

You may choose not to provide personal information, but please note that this could impact our ability to fulfil our obligations to you or others. While anonymity or pseudonyms may be used in some cases, they may limit your access to certain services.

In accordance with New Zealand’s privacy laws, we do not collect sensitive personal information, such as government identifiers, passport or visa details, or financial information, through our website.

WHY DOES YOUR PLACE CHILDCARE COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION?

We may collect, store, and use your personal information to:

• Provide services or information relevant to you
• Process inquiries and manage enrolments
• Respond to questions and fulfil legal obligations

We may disclose personal information to:

• Trusted partners or related parties
• Service providers and payment processors
• Government agencies, as required by law
• Technology providers and business advisors
• Legal representatives or auditors
• Potential buyers of the business

In certain situations, personal information may be disclosed without consent, such as when preventing imminent threats to health or safety.

USE OF THIRD-PARTY SOFTWARE

Our website may use third-party services, such as Google Analytics, email marketing platforms, and payment processors. These third-party providers may collect personal information, but we encourage you to review their privacy policies to understand how they handle your data. Please note, their practices are separate from ours, and we do not have control over how they collect or use your information.

DIRECT MARKETING

We may use your personal information for marketing purposes where you’ve consented (implied or explicit). You may opt out anytime via website contact details or links provided in marketing communications.

CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION

Personal information submitted on our website may be stored in the Cloud. We may share your information with overseas third parties that provide:

• Cloud software and maintenance
• Training services
• Infrastructure or hardware

By providing personal information, you consent to these disclosures. We are not accountable for non-compliance with privacy laws by overseas recipients.

HOW DOES YOUR PLACE CHILDCARE HOLD AND SECURE YOUR PERSONAL INFORMATION?

We take reasonable steps to ensure the information we collect is accurate, complete, and relevant. Electronic data is protected by access restrictions and passwords, while hard copies are stored securely. Despite security measures, no guarantee can be made against data breaches.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You have the right to access and correct the personal information we hold about you in accordance with the Privacy Act 2020.

• Submitting Requests: Requests for access or correction must be made in writing to manager@yourplacechildcare.co.nz.
• Conditions: We will respond within a reasonable timeframe unless:
  • Granting access impacts others’ privacy.
  • The request is frivolous, vexatious, or unlawful.
  • The identity of the requester cannot be verified.
• Fees: In some cases, we may charge a reasonable fee to cover the cost of providing access. If applicable, we will inform you before proceeding.

COMPLAINTS

For complaints or concerns about this policy, contact our Privacy Officer via manager@yourplacechildcare.co.nz. We will respond promptly and professionally.

MORE INFORMATION

For any further questions, contact us directly via manager@yourplacechildcare.co.nz or call us at +64 9 421 0445. Our address is located at 165 Wainui Road, Silverdale 0992.